General terms and conditions

General

These General Terms and Conditions apply exclusively to legal transactions between LO! Delivery AG as well as the Asia delivery service responsible for the respective delivery area (hereinafter "LO!") and their customers in the context of the mediation of orders via the website www.loasia.ch. LO! provides the services offered on loasia.ch (hereinafter "loasia.ch online ordering service") exclusively on the basis of these General Terms and Conditions (hereinafter "GTC").

By placing the order, the customer confirms that he has read, understood and accepted the GTC without reservations.

LO! may change the GTC at any time. The version of the GTC published on loasia.ch at the time of the order is authoritative.

Business activity and content of the loasia.ch online ordering service

The loasia.ch online ordering service is an online ordering service of the food and beverages available at LO! The service is only offered for deliveries in Switzerland.

The loasia.ch online ordering service represents the assortment of LO! as an additional sales channel. LO! reserves the right that the assortment on the website loasia.ch differs from the assortment of LO! on other order channels. Restrictions to the online ordering service are reserved at all times.

Order and delivery

The customer's order is placed online on the website loasia.ch. By placing the order, the customer makes a binding and final offer to purchase the selected products under the specified conditions. LO! confirms the acceptance of the order via e-mail. It is possible for LO! to refuse delivery without any reason.

The minimum order value listed on the website loasia.ch for the respective delivery area applies. If this is not reached by the ordered products, a surcharge in the amount of the difference between the price of the ordered products and the minimum order value will be charged automatically.

For the purpose of delivery by our delivery service, the address and telephone number of the person placing the order and the order will be recorded.

The delivery address of the customer must be in Switzerland.

All deliveries will be made to the address as specified by the customer.

LO! makes every effort to adhere to delivery times. The stated delivery time is always understood as a non-binding guideline time. There is no guarantee that the stated delivery time can be met. LO! assumes no liability for delivery times that are not met. A late delivery does not entitle the customer to cancel the order or to a full or partial refund of the purchase price.

If an order cannot be carried out or can only be carried out with difficulty for reasons that are not the responsibility of LO! (e.g. incorrect order address, absence of the customer, etc.), LO! may be released from its delivery obligation unless the customer immediately provides the supplementary information. The customer has no right to redelivery or compensation.

Due to short delivery times and the perishable nature of the products, orders cannot be changed or cancelled, and delivered products cannot be returned or exchanged.

Prices and payment

The prices listed on loasia.ch or in the online store at the time of ordering are valid. The prices are in Swiss francs, including delivery costs and VAT.

Payment is made by the customer by debit card, credit card or Twint on loasia.ch or in cash at the time of delivery. Payment on account is only possible with prior agreement.

Protection of minors

Sale of alcoholic beverages: beer, wine and cider from 16 years and spirits, aperitif, alcopops from 18 years. By placing an order on loasia.ch, the customer acknowledges this and confirms that he/she is at least 16 years old or 18 years old, respectively, and is thus authorized to purchase alcoholic beverages.

Upon delivery of the order, LO! may ask for identification if the order contains alcoholic products. If the customer cannot provide adequate identification or does not meet the minimum age requirement, LO! may refuse to deliver the applicable products to the customer and may cancel that portion of the delivery. Any claims of the customer in this regard are excluded.

Due diligence of the customer

The customer undertakes to provide true, accurate, current and complete information about himself and the delivery address on the order form. LO! excludes any liability for losses and damages resulting from the non-fulfillment of these obligations.

LO! reserves the right to verify the information provided by taking appropriate measures and to exclude individuals from the online ordering service in case of non-compliance with the GTC.

Availability and modification of the website loasia.ch

Although LO! endeavors, in accordance with the state of the art, to offer the highest possible availability of the website loasia.ch and thus of the loasia.ch online ordering service, availability at all times is not guaranteed.

LO! reserves the right to change, interrupt or discontinue the offered loasia.ch online ordering service temporarily or permanently with or without notice to the customer. LO! shall not be liable to the customer for any modification, interruption or discontinuance of the service.

Links

The website loasia.ch may contain links to other, foreign internet sites or foreign sources. LO! has no control over the availability or content of these websites or sources. For this reason LO! excludes any responsibility for the content of such websites or sources.

Warranty and liability

The customer expressly agrees that the use of the loasia.ch online ordering service provided on loasia.ch is at the customer's own risk. In particular, LO! may use ingredients and additives that may cause allergies and intolerances. If you are allergic to food, we advise you to contact LO! by phone to find out about current allergens before placing an order.

LO! is not liable in case of force majeure, especially in case of telephone line or internet connection failure, industrial action, official measures, unforeseeable failure of means of transport or energy, pandemics or other unavoidable events. This also applies if the above events occur at a vicarious agent of LO!

LO! is generally not liable for late or incorrect deliveries.

Privacy

LO! draws the customer's attention to the fact that personal data will be collected and processed within the framework of the fulfillment of the contract and for marketing purposes (see also section 3). By accepting these GTC, the customer agrees that the collected data can be processed and used by LO! The processing of personal data is otherwise subject to the provisions of the Privacy Policy.

Applicable law and jurisdiction

All legal transactions shall be governed exclusively by Swiss law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods and the conflict of laws rules.

The exclusive place of jurisdiction is the local court at the registered office of LO Delivery AG (Rapperswil-Jona).